This page provides troubleshooting advice for when you do not receive notifications on your device from the Opmaint application.
Allow Opmaint notifications on your device
Make sure that notifications for Opmaint are enabled in your mobile device's system preferences. Not allowing access might prevent you from receiving notifications from the Opmaint app.
For more information on managing notifications on your device, see the following resources:
For iOS devices: Change notification settings on iPhone.
For Android devices: Control notifications on Android.
Check Your Internet Connection
The reason you're not receive notifications might be as simple as a bad internet connection.
Make sure that your device is connected to a Wi-Fi network or a mobile internet connection.
If you’re using Wi-Fi, open a website in a web browser on another device to test whether the connection works.
In a web browser on another device, test your internet speed. If the speed is good, but your app download is still slow, restart both your modem/router and your mobile device. You can test your internet speed using an online speed test tool, or by contacting your service provider.
Check Whether Your Contact Information Is Correct
Verify that your contact information in Opmaint is correct. This information is necessary to receive notifications.
From the overview or the More screen, select Account.
Select the (edit) icon next to your name.
Verify that your email address or phone number is correct. If the information isn't correct, you should correct it.
Force Quit the Application and Restart It
You might be able to fix notification issues by restarting the Opmaint application.
For more information on how to restart your device, see the following resources:
For an iOS device: Quit and reopen an app on iPhone.
For an Android device: Find, open and close apps on Android.
Uninstall the Opmaint Application and Reinstall It
You might be able to fix notification issues by uninstalling and reinstalling the Opmaint application.
To uninstall the Opmaint application:
From an Android device, see Delete apps on your Android device.
From an iOS device, see Remove or delete apps from iPhone.
Allow notifications
After re-installing the Opmaint application, make sure to Allow Notifications on your mobile device.
Verify that Opmaint Domains Are Whitelisted on Your Network
Verify that Opmaint domains are whitelisted on your network. If these domains aren't whitelisted, it may cause issues with accessing product notifications, news, or the Opmaint application.
Your IT team can help you determine whether the Opmaint domains are accessible on your network.
Contact the Opmaint Support Team
If you continue to experience trouble with receiving notifications from Opmaint, contact the Opmaint Support team.
They can further investigate the cause within your Opmaint organization.