Requester users can create new work requests from the Opmaint application. When you create a work request, it gets a status of Pending until an Administrator approves it or declines it. You can monitor the status of your work requests in the Requests module.
What Happens When Your Request is Approved
When an Administrator approves a work request, Opmaint converts it to a corresponding work order and locks the original request. Opmaint pre-populates the work order with whatever information the requester added.
What Happens When Your Request is Declined
When an Administrator declines a work request, they can add a note explaining why. The request itself is considered done.