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Opmaint can tell your team when something happens: a work order is created, a job goes overdue, a request comes in, a meter reading is logged. You decide which events send notifications, by email, in the app, or both.

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Choose which events notify

1

Open settings

Click your organisation name at the top of the left sidebar, choose Settings, and scroll to Notification Settings.
2

Open an event group

Expand Workorder Events, Chat Events, Request Events, Meter Reading Events or Workflow Events.
3

Turn email and in-app on or off

Each event has an Email switch and an In-App switch. Turn on the ones you want.

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Work order events

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Keep notifications useful

A phone that buzzes all day gets muted. Aim for every notification to need someone’s attention:
  • Turn off events nobody acts on.
  • Assign work to the person or team who will actually do it.
  • Set meter limits that mean something. See Meter alerts.
  • Make sure technicians have the mobile app installed and notifications allowed on their phone.

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Notifications from automations

For rules like “email the supervisor if a job is still overdue after 24 hours”, use Automations.

Automations

Settings overview