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To open settings, click your organisation name at the top of the left sidebar and choose Settings. Settings apply to the branch you are in, shown in the branch selector at the top of the sidebar. If you run several branches, set each one up separately.

What is in settings

General preferences

Turn these on or off to suit how your team works:
Turn on Ask for close-out notes when marking Done if you want technicians to say what they actually did. It makes the asset history far more useful later.

Overdue reasons

Turn on Require a reason for overdue work orders. Once a work order is overdue past the threshold you set, an overdue reason field becomes available on its details page. Over time this tells you why work runs late: spares, manpower, access or approvals.