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Admins can view and approve all requests. Full users can approve requests where they were chosen in Take Approval From.

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Review a request

1

Open requests

In the left sidebar, click Requests.
2

Open a pending request

Click a card in the Pending column.
3

Check the details

The Details tab shows the description, request ID, asset, location, who created it and when. Check Attachments for photos and files, and Custom Fields if your organisation uses them.

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Approve

Click Approve in the top right. The request moves to the Approved column, ready for work.

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Reject

Click Reject in the top right. The request moves to the Declined column.
Requests that sit unread teach people to stop reporting. Review pending requests at least once a shift, even if the answer is a rejection.

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Other actions on a request

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Export requests

On the Requests page, click Export Excel to download your requests. Click Refresh to load the latest ones.

About requests

Create a work order